I was raised to always help others. Accordingly, I have long participated in volunteering my time at events throughout my community, at nursing homes, and working as an emergency medical technician. By choosing a career in healthcare, I am bringing my personal passion for helping people into my professional life. ECG affords me the opportunity to work with healthcare providers whose mission is to deliver the best care possible to better the lives of others.
Alan’s background in account management and process improvement gives him a unique perspective on the importance of working within and between disparate functional groups. His ability to take data and craft a story that inspires both management and front-line staff to pursue meaningful change helps his clients as they contemplate strategic decisions and explore operational improvement opportunities. Alan’s career has included product management, employee management, customer relationship management, partner relationship management, technology implementation, and training – a blend that has provided him with an understanding of how complex organizations come together and function efficiently.
Prior to joining ECG, Alan served as a process improvement intern in the Department of Anesthesiology at New York-Presbyterian Hospital. Working at the intersection of healthcare IT and the hospital revenue cycle, Alan recommended billing procedure and physician education changes that increased non-time-based procedure revenue by 100%. Furthermore, he designed and developed three automated, real-time, on-demand dashboards that enabled senior leadership to instantaneously track key performance indicators and make timely business decisions.