Hay 1060X400

Lili Hay



Services Expertise:

  • Strategy
  • Finance
  • Operations
  • Technology



  • Boston University Master of Business Administration in Health Sector Management
    Master of Science in Information Systems
  • University of Oregon Bachelor of Science in General Science


  • National Committee for Quality Assurance Patient-Centered Medical Home Certified Content Expert
  • Lean Green Belt

My passion for healthcare lies in improving quality and efficiency across the delivery system to ensure patients have access to the best possible care. I enjoy knowing that the work I do matters, and I’m proud to work for a company that shares my commitment.

Lili’s comprehensive experience in healthcare operations encompasses both provider and payor organizations, offering her clients a valuable perspective on the healthcare industry. With a background in hospital and multispecialty medical group operations, as well as health insurance operations, she is passionate about improving patient access to care and utilizing information systems and technology to drive strategic business decisions.

Prior to joining ECG, Lili was a Healthcare Management Consultant with Milliman, where she focused on operational consulting to improve functionality and efficiency for a wide range of healthcare organizations, including health insurance companies and accountable care organizations. In this role, she designed and implemented numerous quality-management programs, assessed medical management functions against best practice recommendations, and conducted benchmark analyses to help organizations understand and manage healthcare cost and utilization trends. Lili also worked for Harvard Vanguard Medical Associates, where she developed and implemented a strategic action plan to reduce total medical expenses, resulting in a savings of $1.2 million.