Michelle Holmes



Services Expertise:

  • Strategy
  • Finance
  • Operations
  • Technology



  • University of Washington Master of Business Administration
    Master of Health Services Administration
  • Eastern Washington University Bachelor of Arts in Health Services Administration
  • University of Utah Bachelor of Science in Management

People frequently ask me when I’m going to leave consulting and get a ‘normal job’ to get off the road. Being away from home so much is challenging, there’s no doubt about it. But I get my energy from interacting with my clients. It’s worth it to fly to work instead of drive when it means walking the halls of hospitals and clinics and working through real problems, shoulder-to-shoulder with people who are completely committed to improving patient care. Loving my job makes me better at everything I do, including being a wife and mom.

Michelle is a leading industry expert on the application of IT strategies in physician practices and ambulatory care settings. As a leader of ECG's Healthcare IT practice, she directs the development of IT plans and other key services. Michelle's deep background with implementation and management allows her to craft strategies that prioritize actions with the greatest short- and long-term impact on patients, staff, physicians, and leadership, rather than tasks that may be the quickest and easiest. She is known for leading focused engagements that create value for her clients, apply innovation to complex tasks, and ensure clarity at the task level so that action plans are successfully executed. With expertise in many major IT platforms, including NextGen, eClinicalWorks, Epic, and MEDITECH, Michelle frequently shares her insights in articles and educational presentations for national audiences. Healthcare executives, IT vendors, professional associations, and industry publications, such as The Wall Street Journal's MarketWatch, rely upon her insights for using IT to enhance and streamline patient care delivery and ensure that IT investments deliver their expected returns and benefits.