Speech Implementing an Integrated Contact Center

Implementing an Integrated Contact Center

This presentation describes the partnership between Sutter Medical Group and Sutter Physician Services in developing an off-site, integrated patient service center intended to function as a single point of contact for after-hours nurse advice, patient scheduling, and billing services. The goal is to provide 24x7 patient access. The presentation explains the design and implementation processes, results, and ongoing enhancements and use of technology.