Speech Utilizing Contact Centers to Optimize Ambulatory Revenue Cycle Performance

Utilizing Contact Centers to Optimize Ambulatory Revenue Cycle Performance

Contact centers have emerged as a solution to better serve patients and optimize critical revenue cycle processes by centralizing pre-visit functions. Recognizing the post-ACA environment and the link between patient contact services and the revenue cycle is key to understanding how a patient contact center can provide new opportunities to centralize and integrate revenue cycle functions. Learn how The Carle Foundation built an integrated contact center to optimize front-end processes in its ambulatory clinics.