Carl is an industry leader in technology visioning and planning, with particular expertise in developing supportive technology solutions for evolving care models. His focus at ECG is on helping healthcare organizations think creatively about solving today’s challenges through continuous improvement. Carl encourages clients to go beyond best practices and explore newer, better ways of enabling providers, engaging patients, and improving care outcomes. His approach is to partner with client organizations and, through a human-centered design approach, discover the best perspective to define and implement advanced technology solutions to support the complex patient care landscape.
Carl has more than 17 years of healthcare experience guiding clients in strategic planning, vendor evaluation and selection, workflow improvement/redesign, and exploring the use of emerging technologies in healthcare. Recently, Carl and his team guided an academic medical center through a series of design thinking workshops to improve the experience of the oncology patient journey. By engaging representatives from across the organization, the team succeeded in cultivating empathy, modifying mind-sets, and introducing new tools and techniques for developing the optimal experience throughout the care continuum.