Hay 1060X400

Lili Hay



Services Expertise:

  • Strategy
  • Finance
  • Operations
  • Technology



  • Boston University Master of Business Administration in Health Sector Management
    Master of Science in Information Systems
  • University of Oregon Bachelor of Science in General Science


  • National Committee for Quality Assurance Patient-Centered Medical Home Certified Content Expert
  • Lean Green Belt

My passion for healthcare lies in improving quality and efficiency across the delivery system to ensure patients have access to the best possible care. I enjoy knowing that the work I do matters, and I’m proud to work for a company that shares my commitment.

Lili’s experience on both the provider and payor sides of the healthcare industry positions her to work with clients to solve a broad range of strategic issues. She is passionate about improving patient access to care and utilizing information systems and technology to drive strategic business decisions.

At ECG, Lili focuses on service line strategic planning, business planning for new and expanded clinical programs, and the development of hospital-provider affiliations. She dedicates a substantial portion of her work to helping oncology programs design better offerings to meet the needs of the communities they serve. Her experience in this area encompasses capabilities such as identifying strategic options for program differentiation, conducting strategic and operational program reviews to ensure long-term performance, and developing financial feasibility models and business plans for new oncology programs and service offerings.

Prior to joining ECG, Lili was a healthcare management consultant with Milliman, where she focused on operational consulting to improve functionality and efficiency for a wide range of healthcare organizations, including health insurance companies and accountable care organizations. In this role, she designed and implemented numerous quality-management programs, assessed medical management functions against best practice recommendations, and conducted benchmark analyses to help organizations understand and manage healthcare cost and utilization trends.