I am passionate about transforming healthcare so that people can access high-quality, affordable care. At ECG, I have the opportunity to work with clients to address complex challenges that will ultimately improve the health and lives of patients, which I find both energizing and rewarding.
Monika is an energized healthcare consultant with experience in access optimization, ambulatory clinic operations improvement, and consumer experience enhancement. Her attention to detail and ability to effectively collaborate with providers, leaders, and frontline staff allows her to work with her clients to design and implement innovative, yet practical solutions.
At ECG, Monika has worked with organizations ranging from single practices to large multistate health systems to develop consumer-centric strategies and workflows that balance the need for operational efficiency with the consumer’s ability to easily access services when, where, and how they choose. At a health system with more than 350 primary and specialty care providers, Monika led efforts to standardize scheduling templates and workflows, which facilitated the centralization of scheduling processes across more than 70 primary care providers during the initial pilot. Prior to joining ECG, Monika worked as an analyst at Eckroth Planning Group. There, she evaluated bed capacity and demand to help inform new hospital construction. She also analyzed exam room utilization at multispecialty practices to reduce scheduling backlogs by optimizing existing space.