Bon Secours Health System, Inc.

Using Technology to Facilitate Alignment of Strategic Partners


A multidisciplinary team from ECG is working with Bon Secours Health System to develop and operationalize one of the first Epic Connect programs in the country.

the challenge

Bon Secours Health System is a $3.3 billion not-for-profit Catholic health system that owns, manages, or joint ventures with 19 acute care hospitals and additional associated healthcare facilities across six states. ECG initially helped the system with fair market value assessments of its Epic Community Connect program for independent physician practices and then transitioned their consulting support to Epic service line development.

Epic Connect arrangements allow health systems with a proven technology deployment and support track record and scalable infrastructure to share their institutional knowledge and resources to implement the Epic suite of products to third-party hospitals and medical groups. In addition to leveraging a pool of certified Epic resources, the Connect program provides a platform from which to develop local and regional clinical integration and population health management strategies, with technology as the common denominator.

the process

A multidisciplinary team from ECG has worked with Bon Secours Health System to develop the business plan and operationalize the organization’s Epic Connect program including pricing and marketing strategies; corporate, governance, and management structures; and operational and infrastructure requirements. ECG’s portfolio of assessment tools, decision-making processes, and strategic frameworks were deployed to support the system throughout the engagement. The initiative has culminated in development of a for-profit entity, Good Help Connections, which is a wholly owned subsidiary that will provide Epic-related implementation and IT advisory services to select Connect Partners.

the outcome

In March 2015, Chesapeake Regional Medical Center in Chesapeake, Virginia, became Good Help Connections first partner. With support from Good Help Connections, the medical center will migrate to the Epic electronic medical record system over the next two years. Additional partners have signed letters of intent with Good Help Connections, and the company is experiencing steady growth with over 400 FTEs and incremental revenue that will allow the organization to offset Bon Secours' investment in Epic, which totals over $600 million during the last 8 years. Progress to date has supported Bon Secours' interest in using the Connect arrangements to advance their regional approach to health care delivery with organizations that are committed to providing their communities with high-quality care at the lowest cost.