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Key Results of the ECG Management Consultants, Inc./Thomson Reuters Cardiovascular Service Line Management Survey

Tuesday, March 3, 2009

Recognizing that little market data is available on best practices in cardiovascular services management, ECG and the Thomson Reuters 100 Top Hospitals® program partnered to conduct a cardiovascular services management survey. The purpose of this survey was to identify trends in cardiovascular service organization and governance in top-performing hospitals. Findings from this survey have just recently been released.

During this webinar, we will present key results from the survey respondents, who represent a wide variety of academic medical centers, teaching hospitals, and community hospitals. We will not only discuss themes from all top-performing hospitals surveyed, but also highlight differences between hospitals in the study versus control groups. Study group hospitals are differentiated as those who have performed in the top quintile of the Thomson Reuters 100 Top Hospitals®: Cardiovascular Benchmarks for Success at least twice in the past three years. Specific issues and themes to be addressed from the survey findings include:

• Physician involvement in key governance and management positions.
• Financial investments and performance management.
• Service line composition.
• Level of service line consolidation.
• Forms of service line management.
• Governance structures.
• Roles and responsibilities of governance committees.
• Alignment through balanced scorecard (100 Top Hospitals Key Benchmarks).

Specific Learning Objectives:

• Understand key trends in cardiovascular service line development at top-performing hospitals.
• Consider differences between study and control groups in cardiovascular service line management and governance structures.
• Relate survey results to service line performance.
• Discuss implications on current and future service line development.
• Review role/value of comparative benchmarks.

The featured presenters for this session are:

• Ms. M. Sue Anderson, Manager, ECG
  
  Ms. Anderson has extensive experience assisting both academic and community hospitals with cardiac service line planning and strategy development efforts. Of note, she has designed and developed cardiovascular service line strategies for over 10 hospitals and health systems in the past 2 years. She also has expertise in physician strategy, medical staff development, and business planning. She has spoken nationally about cardiac services development, and most recently partnered with Thomson Reuters to conduct the Cardiovascular Service Line Management Survey.
  
  Previously, Ms. Anderson worked with Arthur Andersen LLP in its Strategy, Finance and Economic Consulting group, where she provided consulting services to healthcare clients.
  
  
• Ms. Jean Chenoweth, Senior Vice President, Performance Improvement and 100 Top Hospitals Programs, Thomson Reuters
  
  With more than 25 years of experience in healthcare, Ms. Chenoweth is known nationally and internationally as an industry expert and speaker on leadership in high-performing organizations, performance measurement in healthcare organizations, and many other healthcare information issues.
  
  Previously, Ms. Chenoweth was Senior Vice President of HCIA, Inc., President of Healthcare Knowledge Systems (HKS), and President of the Commission on Professional and Hospital Activities (CPHA) in Ann Arbor, Michigan. During her tenure, the companies developed a number of important industry tools, including the first desktop medical record abstracting and editing system (PAS+); the first computerized ICD-9-CM encoding system in conjunction with 3M; the first distributed relational medical record databases for state hospital associations; International Classification of Clinical Services (ICCS) codes for classifying transactional data; the first national comparative database of detailed clinical treatment and resource consumption; as well as a series of risk-adjusted tools, including the Risk-Adjusted Mortality, Complications, and Readmissions Indices.
  

The moderator for this session is:

• Mr. Stephen F. Messinger, Principal, ECG

These sessions are complimentary to our clients, industry colleagues, and other interested parties. ECG reserves the right to deny access to those individuals who may pose a conflict of interest to ECG.

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