There is no more rigorous or accurate benchmarking resource for provider compensation planning. Our surveys offer market-specific data composed of compensation, production, and benefits information ...
The industry’s only compensation survey dedicated to understanding the unique data needs of the pediatric market.Our survey provides an in-depth review of pediatric subspecialty market trends, ...
There is no more rigorous or accurate benchmarking resource for academic provider compensation planning.
Our surveys offer market-specific data composed of compensation, production, and benefits ...
Dignity Health–St. Rose Dominican Hospitals (DH-SRDH) engaged ECG as an advisory partner to support ongoing efforts to identify, evaluate, and design care workflows for behavioral
In the process of addressing operational issues, ECG enabled Easterseals Northern California (ESNorCal), then known as Easterseals Bay Area, to transform its process improvement
Healthcare organizations have been exploring ways to mitigate a gap in physician supply and demand in order to meet the increasing and shifting growth of needed care of an aging population.
Due to an increasing amount of consolidation among health plans, it is important not only to offer the correct purchase price but also to complete a thorough due diligence ...
All ECG Team Members
To me, working in healthcare is a way to use my skills altruistically. I hope that my financial, analytical, and operational skills can positively affect the lives and experiences of the many patients who walk through the doors of our clients’ facilities. I’ve always admired the selflessness of physicians, nurses, and front-line staff who devote their lives to healing patients. To me, the best way to serve these patients is to serve the providers, making their jobs easier, clearer, and more efficient.
Steve’s ability to blend a granular understanding of data with a big-picture mentality helps his clients gain a comprehensive understanding of their challenges and make informed decisions that result in successful outcomes. Steve has an established track record of increasing operating efficiency and improving patient access, and his clients value his solutions for generating revenue and improving cost savings. His experience in patient access, ambulatory operations, patient engagement and satisfaction, contact centers, and financial outcomes positions him to address a wide variety of challenges facing physician groups, hospitals, and health systems today.
At ECG, Steve’s projects have focused on ambulatory operations improvement. Steve has led multiple health systems to reinvent their approach to access, scheduling, and referral manage-ment, and standardizing this approach across the health system. Steve has been part of launching and optimizing multiple large, multi-disciplinary contact centers with services across the spectrum of patient care. His work also includes planning a nursing contact center for a rural health system with nearly 1,000 providers and creating an operational and financial model for a telehealth program with over 23 offerings across seven service lines. In his work, Steve has shown proficiency in using financial and operating modeling to develop unique solutions for complex problems. He has also led Lean-based design events to optimize work flows, served as project manager for clients’ training and implementation teams, and facilitated strategic retreats for physicians and administrators.
Today’s patients expect providers to offer online appointment tools, but rushing into an implementat
Join ECG senior manager Stephen McMillen as he presents on advancing patient access through leadersh
ECG's Steve McMillen talks leadership and patient access on this MGMA Insights podcast.
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How can a physician access leader help improve patient access, implement new initiatives, and achiev
Health systems that are seeking to transform themselves to
deliver truly consumer-focused care mus
Health systems are experiencing high volumes of inbound communications in the wake of COVID-19.
Contact center success means meeting performance goals without using excess staff. Unfortunately, th
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