ECG Management Consultants
  • Services

    Strategy

    • Community Health Needs Assessment
    • Enterprise Strategy
    • Facility & Capital Asset Planning
    • Mergers, Acquisitions, & Partnerships
    • Physician Alignment & Network Development
    • Provider Workforce Planning
    • Service Line Strategy
    • Value-Based Care

    Performance Transformation

    • Ambulatory & Service Line Performance Improvement
    • Consumer Engagement & Access to Care
    • Digital Health
    • Hospital Performance Improvement
    • IT Strategy
    • Medical Group Financial Snapshot
    • Physician Enterprise Performance Improvement
    • Revenue Cycle Optimization

    Finance

    • Financial Advisory Services
    • Industry Benchmarking
    • Payer Contracting & Reimbursement
    • Provider Compensation Planning
    • Valuation Services
  • Tools

    Featured Surveys

    Physician and APP Compensation Survey

    ECG Management Consultants continues to expand its surveys to include independent, integrated, and academic provider ...

    There is no more rigorous or accurate benchmarking resource for provider compensation planning. Our surveys offer market-specific data composed of compensation, production, and benefits information ...

    Learn More

    Pediatric Subspecialty Physician and APP Compensation Survey

    The industry’s only compensation survey dedicated to understanding the unique data needs of the pediatric market.

    The industry’s only compensation survey dedicated to understanding the unique data needs of the pediatric market. Our survey provides an in-depth review of pediatric subspecialty market trends, ...

    Learn More

    Faculty Physician and APP Compensation Survey

    Our faculty physician and app compensation survey specifically addresses the data needs of our academic partners in order to ...

    There is no more rigorous or accurate benchmarking resource for academic provider compensation planning.Our faculty survey offers market-specific compensation, production, and benefits information ...

    Learn More

    ECG Surveys

    • Physician and APP Compensation Survey
    • Pediatric Subspecialty Physician and APP Compensation Survey
    • Faculty Physician and APP Compensation Survey
    • Advanced Practice Provider Compensation Survey
    • Medical Group Performance Survey
    • Value-Based Contracting and Physician Compensation Survey
    • Physician Benefits and Perquisites Survey
  • Clients

    Case Studies See All

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    Case Studies

    Aligning Physicians and Enhancing the Value of Imaging Services

    By optimizing radiology services, health systems can achieve measurable, sustainable improvements in their operational and financial performance. Transitioning from unorganized,

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    Case Studies

    Coordinating a Contract Approach for Improved Governance and Integration for the Anesthesia Service Line

    When optimally structured, anesthesia services lead measurable and sustainable improvements to a health system’s operational and financial performance. By transitioning from

    Who we work with

    • Health Systems
    • Physicians
    • Children's Hospitals
    • Academic Medical Centers
    • Ambulatory Surgery Centers
    • Health Plan Consulting

    Service Lines

    • Behavioral Health
    • Cardiovascular
    • Children's Health
    • Hospital-Based Specialties
    • Coordinated Imaging
    • Neuroscience
    • Oncology Consulting Services
    • Orthopedics
    • Primary Care Consulting Services
    • Women's Services
  • Thought Leadership

    Articles See All

    Preparing Your Public Hospital For Success During A Downturn Thumb

    Articles

    Preparing Your Public Hospital for Success During a Downturn

    Deleveraging and reducing costs through automation and operational efficiencies should be priorities of public hospitals, and efforts should focus on sustainable solutions that generate long-term value.

    Blog See All

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    Blog

    Healthcare Upside/Down: Informed Skepticism for ChatGPT

    Our guest on episode 67 of Healthcare Upside Down is Prashant Natarajan, General Manager and Vice President at H2O.ai

    Upcoming Events See All

    20
    Mar
    Five Must-Know Steps to Success under Advanced Professional Fee Payment Models
    21
    Mar
    2023 AAPPR Annual Conference: Advancing Connections

    Recorded Webinars See All

    APP Compensation Planning Trends: Responding to Current Market Dynamics
    Should Our Hospital Offer Ownership in ASCs to Our Employed Physicians?
  • Careers
  • About
  • Contact
WHO WE WORK WITH
  • Health Systems
  • Physicians
  • Children's Hospitals
  • Academic Medical Centers
  • Ambulatory Surgery Centers
  • Payers
MORE SOLUTIONS
Service Line
  • Behavioral Health
  • Cardiovascular
  • Children's Health
  • Hospital-Based Specialties
  • Imaging
  • Neuroscience
  • Oncology
  • Orthopedics
  • Primary Care
  • Women's Services
McMillen-widescreen

Steve McMillen

Principal

Chicago

All ECG Team Members

Services Expertise:

  • Strategy
  • Performance Transformation
  • Finance

Contact

[email protected]

Download vcard

To me, working in healthcare is a way to use my skills altruistically. I hope that my financial, analytical, and operational skills can positively affect the lives and experiences of the many patients who walk through the doors of our clients’ facilities. I’ve always admired the selflessness of physicians, nurses, and front-line staff who devote their lives to healing patients. To me, the best way to serve these patients is to serve the providers, making their jobs easier, clearer, and more efficient.

With over a decade of experience supporting patient access and consumer engagement initiatives, Steve is an industry leader in designing, implementing, and optimizing patient access solutions. Steve has an established track record of implementing transformative, consumer-centric processes, which clients value for their ability to simultaneously improve consumer experience and generate revenue and cost savings. His ambulatory operations experience positions him to address a variety of challenges facing health systems, pediatric hospitals, and physician groups today.

Steve regularly helps provider organizations reinvent their approaches to patient access, consumer engagement, centralized services, EHR and template optimization, and referral management. At ECG, Steve has overseen the design, implementation, and optimization of numerous large, multidisciplinary patient access initiatives and access centers with services spanning the spectrum of patient care. Most recently, he redesigned provider scheduling templates and enabled online scheduling capabilities across 35 specialties for a multiregional health system.

Show Content Types

  • All
  • Whitepapers
  • Article
  • Blog
  • Upcoming Events
  • Recorded Webinars
ArticlesDont Let The Labor Shortage Hurt Your Patient Access Web
January 17, 2023

Don’t Let the Labor Shortage Hurt Your Patient Access

The Great Resignation. The Big Quit. The Great Reshuffle. Call it what you will, but there’s no deny

BlogThe Unique Nuances Web
March 22, 2022

The Unique Nuances of Pediatric Care: Access Challenges

Healthcare organizations can take actionable steps toward easing the unique obstacles pediatric pati

BlogMeasuring New Patient Access Web
August 02, 2021

Measuring New Patient Access with the Right Metric at the Right Time

While the importance of patient access is generally recognized, a problem that healthcare leaders fa

Webinars2020 Pediatric Subspecialty Survey Webinar Web
November 03, 2020

Key Trends Impacting Pediatric Healthcare

The children’s healthcare landscape faces unique challenges and feels the impact of regulatory, mark

BlogOption 1 Beyond The Clicks 10 Steps To Prepare For Online Scheduling Webl
September 02, 2020

Beyond the Clicks: 10 Steps to Prepare for Online Scheduling

Today’s patients expect providers to offer online appointment tools, but rushing into an implementat

ArticlesGolden Opportunity 3 Key Steps For Improving Provider Capacity Web
September 01, 2020

Golden Opportunity: 3 Key Steps for Improving Provider Capacity

Page 1 of 2

Dont Let The Labor Shortage Hurt Your Patient Access Web
January 17, 2023

Don’t Let the Labor Shortage Hurt Your Patient Access

The Great Resignation. The Big Quit. The Great Reshuffle. Call it what you will, but there’s no deny

Golden Opportunity 3 Key Steps For Improving Provider Capacity Web
September 01, 2020

Golden Opportunity: 3 Key Steps for Improving Provider Capacity

Balancing The Supply And Demand Of Patient Access Web
June 10, 2020

Balancing the Supply and Demand of Patient Access

Physician Leadership In Ambulatory Care Web
March 12, 2020

Physician Leadership in Ambulatory Care: The Role of the Physician Access Leader

How can a physician access leader help improve patient access, implement new initiatives, and achiev

Aligned Physician Enterprise Through Cultural Transformation Web
June 11, 2018

Achieving an Aligned Physician Enterprise through Cultural Transformation

Health systems that are seeking to transform themselves to deliver truly consumer-focused care m

The Unique Nuances Web
March 22, 2022

The Unique Nuances of Pediatric Care: Access Challenges

Healthcare organizations can take actionable steps toward easing the unique obstacles pediatric pati

Measuring New Patient Access Web
August 02, 2021

Measuring New Patient Access with the Right Metric at the Right Time

While the importance of patient access is generally recognized, a problem that healthcare leaders fa

Option 1 Beyond The Clicks 10 Steps To Prepare For Online Scheduling Webl
September 02, 2020

Beyond the Clicks: 10 Steps to Prepare for Online Scheduling

Today’s patients expect providers to offer online appointment tools, but rushing into an implementat

Advancing Patient Access Through Leadership And Change Management Web
August 14, 2020

Advancing Patient Access through Leadership and Change Management

ECG's Steve McMillen talks leadership and patient access on this MGMA Insights podcast.

Connection During A Crisis Web
March 31, 2020

Connection During a Crisis: Handling Increased Communication at the Health System’s Front Door

Health systems are experiencing high volumes of inbound communications in the wake of COVID-19.

Evaluating The Modern Contact Center Calls Per Scheduled Activity Web
December 11, 2019

How to Measure Contact Center Effectiveness: Start with Calls per Scheduled Activity

Contact center success means meeting performance goals without using excess staff. Unfortunately, th

No Records Found

2020 Pediatric Subspecialty Survey Webinar Web
November 03, 2020

Key Trends Impacting Pediatric Healthcare

The children’s healthcare landscape faces unique challenges and feels the impact of regulatory, mark

No Records Found

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WHO WE WORK WITH
  • Health Systems
  • Physicians
  • Children's Hospitals
  • Academic Medical Centers
  • Ambulatory Surgery Centers
  • Health Plan Consulting
MORE SOLUTIONS
  • Service Lines
    • Behavioral Health
    • Cardiovascular
    • Children's Health
    • Hospital-Based Specialties
    • Coordinated Imaging
    • Neuroscience
    • Oncology Consulting Services
    • Orthopedics
    • Primary Care Consulting Services
    • Women's Services

ECG Locations

SEE ALL LOCATIONS

Boston

100 Cambridge St, Suite 2001, Boston, MA 02114

P: (617) 227-0100

San Diego

11512 El Camino Real, Suite 200, San Diego, CA 92130

P: (858) 436-3220

Dallas

13355 Noel Road, Suite 1100, Dallas, TX 75240

P: (469) 729-2600

Seattle

1111 Third Avenue, Suite 2500, Seattle, WA 98101

P: (206) 689-2200

Washington D.C.

4300 Wilson Boulevard, Suite 625, Arlington, VA 22203

P: (703) 522-8450

Chicago

135 South LaSalle Street, Suite 2750, Chicago, IL 60603

P: (312) 637-2500

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