ArticlesJanuary 17, 2023Don’t Let the Labor Shortage Hurt Your Patient AccessThe Great Resignation. The Big Quit. The Great Reshuffle. Call it what you will, but there’s no deny
BlogMarch 22, 2022The Unique Nuances of Pediatric Care: Access ChallengesHealthcare organizations can take actionable steps toward easing the unique obstacles pediatric pati
BlogAugust 02, 2021Measuring New Patient Access with the Right Metric at the Right TimeWhile the importance of patient access is generally recognized, a problem that healthcare leaders fa
WebinarsNovember 03, 2020Key Trends Impacting Pediatric HealthcareThe children’s healthcare landscape faces unique challenges and feels the impact of regulatory, mark
BlogSeptember 02, 2020Beyond the Clicks: 10 Steps to Prepare for Online SchedulingToday’s patients expect providers to offer online appointment tools, but rushing into an implementat
January 17, 2023Don’t Let the Labor Shortage Hurt Your Patient AccessThe Great Resignation. The Big Quit. The Great Reshuffle. Call it what you will, but there’s no deny
March 12, 2020Physician Leadership in Ambulatory Care: The Role of the Physician Access LeaderHow can a physician access leader help improve patient access, implement new initiatives, and achiev
June 11, 2018Achieving an Aligned Physician Enterprise through Cultural Transformation Health systems that are seeking to transform themselves to deliver truly consumer-focused care m
March 22, 2022The Unique Nuances of Pediatric Care: Access ChallengesHealthcare organizations can take actionable steps toward easing the unique obstacles pediatric pati
August 02, 2021Measuring New Patient Access with the Right Metric at the Right TimeWhile the importance of patient access is generally recognized, a problem that healthcare leaders fa
September 02, 2020Beyond the Clicks: 10 Steps to Prepare for Online SchedulingToday’s patients expect providers to offer online appointment tools, but rushing into an implementat
August 14, 2020Advancing Patient Access through Leadership and Change ManagementECG's Steve McMillen talks leadership and patient access on this MGMA Insights podcast.
March 31, 2020Connection During a Crisis: Handling Increased Communication at the Health System’s Front DoorHealth systems are experiencing high volumes of inbound communications in the wake of COVID-19.
December 11, 2019How to Measure Contact Center Effectiveness: Start with Calls per Scheduled ActivityContact center success means meeting performance goals without using excess staff. Unfortunately, th
November 03, 2020Key Trends Impacting Pediatric HealthcareThe children’s healthcare landscape faces unique challenges and feels the impact of regulatory, mark