Jenny is a healthcare administration professional specializing in patient access transformation, ambulatory operations, access governance, contact center optimization, and Epic-enabled workflow redesign. With more than 20 years of healthcare experience, she helps hospitals and health systems improve access to care, optimize provider capacity, and enhance the patient experience through practical, data-driven solutions. Known for her collaborative leadership style and in-depth patient access expertise, Jenny excels at bringing together executives, physicians, operational leaders, and frontline staff to solve complex challenges and drive lasting change.
At ECG, Jenny leads large-scale transformation initiatives for organizations across the country, helping clients redesign scheduling, referral management, contact center operations, provider templates, and governance structures to create sustainable operational improvement. Most recently, Jenny completed a year-long access transformation with Denver Health, resulting in an over 15% increase in encounter volume for their transformed specialties. She is also a leader in the development and deployment of ECG's CapDx capacity analytics solution, helping organizations identify and unlock provider capacity while improving access, operational performance, and long-term sustainability.
