Rachel is a healthcare administration professional with experience working with providers, executives, and frontline staff to increase productivity and improve patient access and experience. In an environment where controlling and reducing costs is equally as crucial as preserving access and overall quality, clients value Rachel’s healthcare operations experience and public health background.
Before joining ECG, Rachel worked as an administrative operations manager with MedStar Health at the MedStar Georgetown Transplant Institute (MGTI). There she streamlined both clinical and administrative operations with a monthly volume of 1,600 patients across nine regional locations, three of which she opened within three years’ time. She also increased patient access by executing a data-driven workflow improvement initiative that decreased patient wait time for new appointments by 57%. During her time in the graduate program at Milken Institute School of Public Health at the George Washington University, Rachel worked as an in-country intern in Hanoi, Vietnam, with Population Services International, a global health nonprofit organization. In this capacity, she secured over $1.3 million in new program funding and advanced program reporting and marketing abilities for the Hanoi branch.
