In June 2016, the Massachusetts eHealth Institute (MeHI) announced that Cape Cod Healthcare (CCHC) had been awarded a Connected Communities grant to improve the coordination of care for patients living in Cape Cod. CCHC collaborated with ECG to help manage the care coordination improvement project and facilitate interactions with the large, diverse group of stakeholders. CCHC, ECG, MeHI, and representatives from Mass HIway, worked with collaborating organizations to identify breakdowns in care and implement new processes to improve communication through technology. At the start of the project, CCHC facilities used paper-based processes to exchange clinical discharges and lacked the ability to track the receipt of exchanged information. ECG collaborated with the project stakeholders to establish a steering committee that included sponsors from CCHC’s clinical, IT, finance, and operations departments.
