ECG helped the renowned children’s hospital strengthen operations and identify opportunities for increasing revenue collections.
Established in 1855, Children’s Hospital of Philadelphia (CHOP) is the nation’s first hospital devoted exclusively to children. CHOP engages in cutting-edge research and provides excellent clinical treatment for children and their families.
ECG began by conducting a qualitative assessment of revenue cycle operations. We then ran a quantitative analysis and benchmarking of key performance indicators and reviewed the contract language and reimbursement rates for the top five managed care plans.
After presenting our findings and recommendations, we partnered with DCAPBS leaders to increase the department’s visibility by describing its challenges and opportunities to the wider organization. As one of CHOP’s few hospital-based outpatient departments, DCAPBS’s issues were considered a lower priority. Gaining executive-level understanding and buy-in was critical to implementation success.As a result of ECG’s assessments and support, DCAPBS was able to:
