Patient Access Improvement

Helping healthcare organizations meet the needs and expectations of patients and consumers—and become the provider of choice in their communities.

To improve patient access and adequately address the health of the population, healthcare organizations must proactively reexamine their care delivery strategies, think beyond traditional models, consider how they are interacting with their consumers, and redesign how, when, and where care is delivered.

ECG works closely with organizations to design and operationalize patient access strategies. By installing a strong operational platform and focusing on shared governance, care model innovation, technology enablement, and virtual care platforms, our team helps to create and enact strategies that allow provider groups to:

  • Accelerate and improve the patient scheduling process
  • Improve provider availability and the total volume of patients seen
  • Keep patients within the affiliated care network
  • Expand market reach and engage new consumers
  • Lower the total cost of care
  • Improve clinical and operational performance
  • Partner with physicians and improve the provider experience

ECG’s patient access improvement services include:

  • Digital consumer engagement and advancing the digital front door
  • Access operating model design
  • Physician schedule optimization and capacity management
  • Network referral management
  • Centralized service model design and contact center optimization

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