Olivia is an accomplished healthcare professional who is acutely aware of the importance of streamlined processes and continuous process improvement in an increasingly competitive healthcare market. Her experience spans several areas, including operational performance, patient access, and the pharmacy business. Olivia utilizes her innate inquisitiveness and data-driven approach to help her team provide comprehensive, high-quality deliverables and effective solutions to clients.

At ECG, Olivia's work has focused on margin improvement initiatives for community hospitals. Most notably, she led project management tracking and a range of nonlabor initiatives to help her team achieve $66 million in savings for a health system in the Southeast. She also supported a workforce optimization engagement for a hospital in the Northeast, contributing to $15.3 million in annual savings through the development of department-specific productivity standards and service line evaluation. Prior to joining ECG, Olivia was an intern at UnitedHealthcare (UHC), where she used her data and business acumen to develop a scoring analysis for in-network independent pharmacies across the nation to maximize UHC's business value.