My favorite part of the work I do is listening. No matter how much healthcare changes over time, the connection between people working to deliver the best care possible is everlasting. Listening and observing with an open mind allows me to understand what’s truly happening. At the same time, it creates a bond that makes it possible for me to best support my clients and my team.
Salem’s background in academic medicine has exposed him to multiple layers of healthcare operations and strategy. He has partnered with patients, frontline staff, physicians, department leaders, and executives to carry out system-level initiatives aimed at improving access, effectiveness, and the patient experience. Salem’s mind-set is one of continuous improvement, and he believes that an efficient and quality-oriented approach to using available resources benefits all stakeholders.
At ECG, Salem focuses on working alongside his clients, improving operations while ensuring the sustainability of project implementations. Before joining the firm ECG, Salem held multiple positions at Keck Medicine of USC. As a process architect in ambulatory operations improvement, he worked with senior leadership to identify entry points to increase access. As part of a system-level strategy, Salem collaborated with physicians, department leaders, and IT stakeholders to integrate a direct appointment booking platform with Cerner; in this project, he onboarded 145 physicians, resulting in more than 2,000 appointment requests in approximately six months. Additionally, Salem led performance improvement initiatives spanning a variety of inpatient operations and more than 40 satellite offices, where he and his team identified opportunities in clinic throughput and scheduling templates to successfully increase room utilization by 4%.
Education
University of Southern California
Master of Health Administration
University of California
Bachelor of Science in Human Biology
Related Resources