Join ECG’s Andrew Vu at The ACHE 2026 Congress on Healthcare Leadership, March 2–4, 2026, in Houston.

Why Attend?

The ACHE Congress is more than just a conference. It’s the catalyst for healthcare leaders everywhere. With hundreds of sessions led by expert thought leaders, this is the year’s best opportunity to grow, connect, and lead with purpose.

Panel:

Modernizing Access: A Systemwide Strategy to Elevate the Patient Experience

Wednesday, March 4

3:15–4:15 p.m. (CT)

Andrew and other panelists will share practical strategies for streamlining referral processes, enhancing workflow integrity, and implementing scalable, data-driven models that improve access, communication, and network retention. Attendees will learn actionable methods to reduce wait times, simplify scheduling, and sustain high-quality, timely specialty care.

Learning Objectives

• Implement strategies to streamline referral workflows, simplify scheduling, and reduce wait times to improve access, increase patient satisfaction, and maintain loyalty.
• Develop a scalable, data-driven access and referral strategy that ensures timely specialty scheduling, manages high volumes, and maintains service level and communication performance standards.

Panel includes:

• Leticia W. Towns, FACHE, Executive Vice President/Chief Administrative Officer, Regional One Health
• Crystal A. Kinnard, Executive Director of Administrative Operations and Patient Access, Regional One Health