Join ECG’s Steve McMillen and Sarah Kier at the MGMA Operations Conference, April 12–14, 2026, in Charlotte, NC.
Why Attend?
- Build a smoother, smarter operation with optimized schedules.
- Turn technology and AI into real, cost-effective workflow wins.
- Tackle patient access, front desk, and APP staffing head-on.
- Walk away with actionable insights you can implement immediately.
- All session topics are peer-sourced for maximum relevance.
Workshop
Optimizing Patient Access: From Foundations to Strategic Innovation
Sunday, April 12
12:30 to 3:30 p.m. (ET)
Steve and Sarah will host a workshop focusing on how patient access is the foundation of a successful healthcare delivery model, encompassing every step from the first patient interaction through patient payment. This workshop provides a practical, end-to-end approach to designing patient access systems that support operational efficiency while delivering a seamless, patient-centered experience.
The session begins with essential best practices—including referral management, eligibility and benefits verification, scheduling, patient responsibility, and effective financial conversations. Participants will then explore strategic scheduling templates, AI-driven tools, and other technologies that enhance access and streamline workflows across the access continuum. Real-world case studies, peer knowledge sharing, and interactive learning activities support practical application throughout the session.
Learning Objectives
- Implement foundational patient access processes, including referral management, eligibility verification, and financial responsibility discussions to improve patient experience and organizational outcomes.
- Apply strategic scheduling and technology solutions such as AI tools to optimize patient access and resource utilization.
- Analyze real-world case studies to identify actionable strategies for improving patient access, and engage in collaborative problem-solving during the roundtable discussion.
Panel includes:
- Shawntea Gordon, MBA, FACMPE, CEO, Atlas & Perpetua Healthcare
