In this episode of Healthcare Upside/Down, ECG principal Alex Pinto talks with Dr. Joseph Cacchione, CEO of Jefferson Health, about how health systems can improve patient access through standardized scheduling, technology integration, and strong physician engagement while navigating cultural and generational shifts in healthcare delivery.

Key Takeaways

1. Standardize Access Points

Begin with physician templates and scheduling processes to create predictable, patient-friendly access across all care sites.

2. Engage Physicians in Change Management

Form peer-led governance groups to drive adoption and balance standardization with autonomy.

3. Invest in Future-Ready Platforms

Prepare for AI-driven tools and dynamic command centers that proactively manage patient flow and enhance care coordination.