CHOP pushed for innovation and continuous improvement as focuses for the new hospital. ECG’s team began by contacting the network of children’s hospitals we had supported through activations or other projects. Those relationships helped to ensure we had the most relevant and groundbreaking solutions for CHOP’s operational dilemmas, which included managing transport between the new hospital and its existing quaternary care center in downtown Philadelphia, ensuring Montgomery County services were aligned with CHOP’s behavioral health service plans, and creating a digital solution for physician consults.
In addition, ECG made sure our team included subject matter experts who had deep knowledge of the operational areas in which CHOP needed the most support.