Client
Children’s Hospital of Philadelphia (CHOP)Location
PennsylvaniaActivation of an ambulatory surgery and specialty clinics center.
After 166 years caring for complex pediatric patients, Children’s Hospital of Philadelphia (CHOP) set a course to open its second hospital in King of Prussia, officially named the Middleman Family Pavilion. This second hospital required CHOP to transform its care delivery model from a world-class pediatric trauma center and teaching environment into a community hospital setting.
The Challenge
The facility design of the Middleman Family Pavilion created intentional ties between the two hospital campuses, requiring key services such as patient transport, materials management, physician specialty consults, and others to reimagine how they could deliver care within two hospitals. The operational planning required detailed design of the facility, technology, reporting relationships, and staffing model.
Our Solution
CHOP pushed for innovation and continuous improvement as focuses for the new hospital. ECG’s team began by contacting the network of children’s hospitals we had supported through activations or other projects. Those relationships helped to ensure we had the most relevant and groundbreaking solutions for CHOP’s operational dilemmas, which included managing transport between the new hospital and its existing quaternary care center in downtown Philadelphia, ensuring Montgomery County services were aligned with CHOP’s behavioral health service plans, and creating a digital solution for physician consults.
In addition, ECG made sure our team included subject matter experts who had deep knowledge of the operational areas in which CHOP needed the most support.
Our Results
By working closely with HR and operational leaders, CHOP was able to successfully hire all required positions to open the hospital in 2021. Within six months of opening, CHOP’s Middleman Family Pavilion:
- Served over 55,500 unique patients
- Cared for over 21,000 emergency department patients
- Performed over 29,000 radiologic studies
- Analyzed over 32,000 laboratory specimens
- Performed over 2,850 surgeries
- Dispensed over 81,000 medication doses
- Supported over 2,800 admissions
- Had zero serious safety events
These numbers far exceeded initial volume projects, and as a result, CHOP immediately started the buildout of its shelled floors to increase capacity for patients and families in the community.
