Connection Through Transparent Communication: Partnering with Practices to Improve the Access Center’s Performance

ECG’s Steve McMillen and Keck Medicine of USC’s Patsy Regan participate in a panel discussion at Healthcare Contact Center Times 32nd Annual Conference on June 8 in Atlanta.

An access center must implement a structured, routine, and transparent feedback loop with its stakeholders to improve communication, processes, and outcomes. This interactive session will give you strategies, documents, and templates to improve the perception of your access center and your relationships with practices.