COVID-19 has brought challenges to us all. For revenue cycle and patient access leaders, volume shifts, the accelerated move to virtual care, payer mix changes, cash flow interruptions, and the shift to a remote staffing model have disrupted operations and impacted financial stability.
Now, leaders are refocusing their thinking, from responding to the pandemic to planning for the future. In this session, we will explore both current experiences and plans for moving forward with a diverse panel of revenue cycle and access leaders from representative hospitals and health systems across the nation. Key topics will include:
- Lessons learned in managing operations during the COVID-19 pandemic.
- Current and forward-looking patient engagement and access strategies.
- Strategies to optimize reimbursement and accelerate cash flow, both today and going forward.
- Lasting effects of COVID-19 on revenue cycle and contact center operations and infrastructure.
We encourage participants to submit questions in advance of this session using the field provided in the registration form.
Tom McCormick, Jr
Vice President, Patient Accounting
Penn Medicine, University of Pennsylvania Health System
Executive Director, Revenue Cycle
Associate Vice President, Patient Revenue Management Organization
Duke University Health System
Vice President, Revenue Cycle Consumer Access
Vice President, Revenue Cycle