Maya is a healthcare operations leader with expertise in ambulatory operations, patient access, physician enterprise optimization, and interim management. She has a track record of translating operational strategy into measurable results. She is Epic Cadence certified and optimizes her deep experience in Epic Ambulatory, Cadence, and eClinicalWorks to redesign workflows, improve provider capacity management, strengthen reporting, and drive adoption across complex healthcare organizations.
At ECG, Maya's work focuses on helping clients improve access, operational performance, and EHR-enabled workflows across complex ambulatory environments. She has supported organizations through provider template redesign, referral operations improvement, scheduling workflow standardization, MyChart self-scheduling, telephony operations, productivity management, front-end revenue cycle improvement, and data-driven performance reporting. Her work balances centralized access service design with the decentralized practice management rigor needed to sustain improvements at the clinic and market level. During a recent engagement for a county health system in California, Maya served as the interim manager for the centralized access center and drove notable improvements in key metrics, including a 17% reduction in call volume, a five-minute reduction in average speed of answer, a 4% improvement in service levels, and a 3% reduction in abandoned calls.
