Speech Optimizing Referrals Through Cultural and Operational Preparedness ECG’s Steve McMillen and UpStream Health’s Katie Lawrence will participate in a panel discussion on how referrals can be streamlined for patients, referring providers, and treating providers at MGMA’s MPE: The Financial and Operations Conference in Orlando on March 19. In the session, Steve and Katie will explain how a multidisciplinary team collaborated to standardize processes and leverage technology to realize this vision. They will review key activities such as: Forming guiding principles for schedule redesign. Hosting sprint groups to optimize scheduling and referral processes. Redesigning EMR tools to encourage self-service and standardization. Collaborating with physician leadership to communicate changes.