Optimizing Referrals Through Cultural and Operational Preparedness

ECG’s Steve McMillen and UpStream Health’s Katie Lawrence will participate in a panel discussion on how referrals can be streamlined for patients, referring providers, and treating providers at MGMA’s MPE: The Financial and Operations Conference in Orlando on March 19.

In the session, Steve and Katie will explain how a multidisciplinary team collaborated to standardize processes and leverage technology to realize this vision. They will review key activities such as:

• Forming guiding principles for schedule redesign.
• Hosting sprint groups to optimize scheduling and referral processes.
• Redesigning EMR tools to encourage self-service and standardization.
• Collaborating with physician leadership to communicate changes.